FAQ
Frequently Asked Questions
Does mLight have showrooms?
Currently, we don’t have an offline showroom. Instead, you can contact our product consultant for our virtual reality showroom experience, or a working sample demo and presentation. If you really do want to see something installed, the lighting in the mlight head office is up to date and now mlight Touch enabled. We have the following fittings installed: Swerve, Evelo linear and modules, Prime, Polar, L76, KleoX and Pico.
Who does mLight work with as a client base?
Primarily our clients come from the Architect, Engineer, Lighting Design, Interior Design and Contractor Space but not limited and we are open to anyone who might be interested in our products.
What makes mLight different?
We at mLight focus on innovation and customisation. We have recently expanded into automation. These combined efforts have defined us as one of Australia’s market leaders and as a viable local alternativel to imported European and Global Lighting manufacturers. We are proud to be Australian engineered and manufactured.
How do I request a quote?
Feel free to contact us by any means; Email – enquiries@mlight.com.au Submit via our Contact us Page Call – +613 87863311 Or you can directly contact our Reps – Check the Contact Page for your regional.
What is the order process at mLight?
Once you are happy with your Quote, please place a PO with our team, we will then respond with a Job Order and a techincal Shop Drawing, please review the details on the Shop Drawing, sign and return to our team. Your order will be confirmed with an ETA and placed into production, once finished it will be desptached to your address.
What does RGB LED mean?
RGB is Red, Green and Blue colored LED strip which can be used to create almost any color by mixing these three primary colors together. Most mLight profiles can accomodate RGB strip.
What is Tunable White?
Tunable White (TW) allows you to adjust the CCT of the luminaire from warm white (2700K) to cool white (6500K). Tunable White luminaires can used to simulate the changes in natural daylight that occur throughout the day.
What is Flux Range?
The flux range you will find on our product data sheets indicates the amount of light (lumens) a luminaire can deliver. Normally specified in lumens per metre (lm/m) . The higher the value, the brighter the resulting lux levels will be in the space.
What are CCT and CRI?
CCT or Correlated Colour Temperature describes how the white light emitted by a luminaire looks and feels. It is measured in Kelvin (K) where 2700K is a warm white, 4000K is natural white and 6500K is a cool white light, similar to natural daylight. CRI or Colour Rendering Index is a measure of the quality of the light emitted from the luminaire. Measured on a scale of 0 to 100, a higher value indicates the ability of the light source to accurately display the true colours of objects under the light.
What are “warm” and “cool” lumens?
Warm lumens refers to white light with an orange hue, with colour temperature (CCT) ranging from 2000K – 3000 K. This CCT creates a warm intimate ambience and is typicaly used in residential environments to create a relaxed and comfortable space. Cool lumens refers to white light with a blue hue, with colour temperature ranging from 4000 K and above. This CCT gives you a cool ambience and is typically used in workplace environments and productive spaces to stimulate the occupants.
What is Luminous Efficacy?
Luminous efficacy is a ratio of the luminaires light output (lumens) to the power consumed (Watts) by the luminaire. Measured in lumens per Watt (lm/W), the higher the value, the more efficient the luminaire.
How can I have consistent lighting colours?
If you want more consistent lighting colours, you can go for luminaires with MacAdam Step 2 boards. Mlight has developed our own PLL Boards that use MacAdam 2-LED chips.
I need outdoor lighting; which mLight luminaires can withstand rain and dust?
We have IP55-rated and IP65-rated task lighting luminaires with ingress protection for your peace of mind, such as Ligera range, Kleo X range, Siguri and LED Batten. For your outdoor ambient lighting, you can go for our IP68-rated Arcoflex. For more detail check our product pages!
Which mLight products offer Emergency lighting?
The following mlight products have emergency classification:
- Kleo X Range
- Siguri
- Fortavo
- LED Batten
Feel free to go to the product page for more info, or hit our product consultant up!
Can I have luminaires with a custom finish?
Sure you can! Many of our product ranges can be custom finished using specialised Powder Coat finishes, we regularly work with brands such as Duluc, Jotun, Interpon and Decowood (wood and concrete look finishes) Should you have another finish in mind, feel free to ask one our Reps for guidance., depending on what it is we might be able to help. Please note a custom finish does attract additonal customisation costs to your project.
What are your manufacturing Lead Times?
While the average lead time is 4 weeks, the length of the lead time depends on the difficulty level of your order and the level of customisation you added to your project. Upon receiving sign off of your shop drawing you will be given an ETA for your project, we endeavour to despatch withing 1-3 days of this ETA. You will be updated as we get closer to the despatch date. Feel free to ask the product consultant assigned or your contact in the project team for more details regarding your order’s lead time.
What is the mLight Touch App?
mLight Touch is our innovation to bring life to light beautifully. The mlight Touch ecosystem consists of mlight luminaires with integrated sensors that communicate with wireless switches, bridges and controllers. These devices are configured and commissioned using the mlight Touch App. Feel free to check our mLight Touch page for more info.
I cannot see the mlight controller in my list of WiFi devices?
Confirm you have the controller plugged in, turned on, and allowed the controller to initialise. Please refer to the following guide: Before any site commissioning can be performed, you must have the following:
- The mLight Touch App is installed on your device.
- At least one active controller is available.
- Be within 10 metres of the controller to detect and connect to the WiFi signal.
- All mLight luminaires are turned on.
Perform the following procedure to connect to the controller WiFi:
- Confirm the controller is powered and initialised. The controller will typically take 1 minute to initialise after power is applied.
- Open your device WiFi settings and select the “mLight Touch” device to connect.
- Enter password: mlight123456.
- After a successful connection, you can launch the mLight Touch App to begin commissioning.
The new current value is not applied to all the drivers; hence, a portion of the luminaire is different from the rest.
There are a few reasons why this happen:
- That particular driver/drivers are not connected to the RLC; please check the connections inside the luminaire
- There’s a glitch in communication; try again to change the light output.
- Driver does not have a short address, driver needs to assign a unique short address
Do you have project examples that can be reviewed or where I might see an mLight product?
Yes, we have project spotlights which document and illustrate through photography, many of the completed projects we have supplied. Should wish to visit a project, some are in public spaces, whilst others are private and thus not open to guests. We also have our virtual show room, please ask a product consultant.
Does mLight ship outside Australia?
Yes, mLight is happy to work on international projects, Please feel free to contact us at enquiries@mlight.com.au for further infomation.
How does the VR Showroom in mLight work?
Our product consultant will setup and host a VR Meeting with you, this will take place in our online VR Showroom. You wil be guided by a knowledgable consultants who will help you explore an exciting VR world and products. PLease note a VR headset is required for best results, otherwise it can also be viewed through your monitor in a more standardised setup.
My product is not working, how do I proceed?
Before contacting mlight, please check the following:
- Confirm the luminaire is powered.
- If a section is not working, confirm the electrical connector at the section join is correctly mated.
- Visually inspect the driver and board wiring to confirm all wire connections between boards and driver/boards are correctly terminated.
- Check no wires have been crimped (shorted) between the gear tray and the body of the luminaire.
